Fair support when an order needs attention.

Cancellation requests should be submitted before an order is dispatched. Once dispatch has begun, cancellation availability may depend on the shipment and product status.

Return or replacement eligibility depends on the product condition, packaging, delivery status, and reason for the request.

• Report damaged, incorrect, leaking, or missing items promptly after delivery.
• Keep the original packaging, labels, invoice, and supporting photographs.
• Do not use or alter a product that is being reported for return or replacement.

Opened, used, tampered, expired through improper storage, or specially procured products may not be returnable unless they were damaged, defective, or supplied incorrectly.

Approved refunds are processed to the original payment method where possible. Bank or payment-provider processing times may apply after a refund is initiated.

Approved refunds for cash on delivery orders may require verified bank or payment details from the customer.

Contact the support team with your order number, item details, reason for the request, and relevant photographs. The team will review the request and explain the available resolution.